These Terms of Service (“Terms”) govern your use of DeweyIQ. By creating an account, you agree to these Terms. DeweyIQ is a product of Coastal Bay Digital LLC (“we”, “us”, “our”).
Introduction
DeweyIQ provides pool service management software for pool service companies, including route management, field reporting, water chemistry tracking, dispatch, invoicing, customer payments, and a customer-facing portal. DeweyIQ is intended for use by the owners, office staff, and field technicians of residential and commercial pool service businesses.
Accounts & eligibility
You must be 18 or older and legally able to enter into contracts. You agree to provide accurate information and keep it up to date. You are responsible for all activity under your account and for keeping your credentials confidential.
Subscription & billing
DeweyIQ is sold on a subscription basis with tiers based on pool count. All plans begin with a 14-day free trial. Subscriptions auto-renew at the end of each billing period unless canceled. Pricing, billing terms, refunds, and cancellation are further described in the Billing Terms.
Price changes
We may change subscription prices with at least 30 days' notice via email and an in-app banner. Monthly plans: the new price applies at your next billing cycle after the effective date. Annual plans: your price is locked for your current 12-month term; the new price applies at renewal with 30 days' notice.
Pool-count adjustments
Upgrades (more pools, higher tier) prorate instantly and are billed on your next invoice. Downgrades (fewer pools, lower tier) issue prorated credit applied to your next invoice. Enterprise customers may adjust pool count self-serve at any time from Settings → Billing.
Cancellation & refunds
Monthly plans: cancel anytime; access continues until the end of the current billing period; no refunds for partial months. Annual plans: no mid-term refunds; cancellation takes effect at the end of your annual term. You can export your data at any time before or during cancellation.
Sales tax responsibility
DeweyIQ provides tools to set a default sales tax rate for your organization, to override that rate per customer, and to suggest a state-level starting point from a customer's ZIP code. These tools are conveniences provided to help you record and collect tax on your invoices. They are not tax advice and not a tax compliance service.
You are solely responsible for:
- Determining the taxability of the products and services you sell in each jurisdiction where you do business, including any labor/service/chemical distinctions that apply (for example, pool cleaning labor may or may not be taxable depending on state).
- Determining and configuring the correct combined sales tax rate (state + county + city + special district) for each customer and each line item.
- Registering with, collecting on behalf of, remitting to, and filing returns with the applicable tax authorities in every jurisdiction where you have a tax obligation.
- Monitoring for nexus, rate changes, exemption certificates, and any other ongoing compliance obligations.
The ZIP-code suggestion feature returns a state-level rate only and may be outdated or inaccurate. Do not rely on it for compliance. To the maximum extent permitted by law, Coastal Bay Digital LLC and DeweyIQ disclaim all liability for any sales tax under-collection, penalty, interest, assessment, or audit outcome arising out of or relating to your use of these tools. When in doubt, consult your state department of revenue or a qualified tax professional.
Acceptable use
You agree not to misuse the service. See the Acceptable Use Policy.
Your data
You retain ownership of the data you upload or create in DeweyIQ (“Customer Data”). We process Customer Data on your behalf under the Data Processing Agreement.
Service access & support
To provide support, troubleshoot issues, maintain the service, and ensure the security and integrity of the platform, our authorized personnel may access your account and Customer Data. Such access is limited to what is reasonably necessary, is performed by trained staff subject to confidentiality obligations, and is logged in an immutable audit trail. We will not modify your data without your request or consent, except as necessary to resolve a verified technical issue or enforce these Terms.
Termination
You may cancel at any time from Settings → Billing. We may suspend or terminate accounts that violate these Terms or pose a security risk. Upon termination, we will provide you with a reasonable window to export your data.
Limitation of liability
To the maximum extent permitted by law, our aggregate liability for any claims arising from your use of DeweyIQ shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
Disputes
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with arbitration seated in Wilmington, Delaware.
Contact
Questions about these Terms? Email legal@deweyiq.com.